PirateSpins Casino Privacy Policy

At PirateSpins Casino, we are committed to protecting your personal information and ensuring your privacy is respected at every stage of your experience with us. This Privacy Policy explains how we collect, use, store, and protect data when you visit our website at https://www.piratespins.com/ or use any of our services. By creating an account and using our platform, you acknowledge that you have read and understood the practices described in this document. If you have any questions about how we handle your data, our support team is available 24/7 via live chat or by email at support@piratespinssupport.com.

PirateSpins Casino is owned and operated by Vertexion Systems, registration number 473502, with a registered address at Kaya Lirio 47, Otrobanda, Willemstad, Curaçao. Vertexion Systems also acts as the payment agent company for all financial transactions on our platform. We operate under a Curaçao licence and are dedicated to maintaining the highest standards of data protection for our international player base.

Information We Collect

At PirateSpins, we collect personal information in order to provide you with a safe, personalised, and fully functional gaming environment. We gather data through direct interactions, automated technologies, and third-party sources where applicable.

Personal Data You Provide Directly

• Your full name, date of birth, and gender
• Your email address and contact details
• Your registered billing address and country of residence
• Your chosen username and 3OBGZ%6DxvED&NF2 for your PirateSpins login
• Financial information, including payment method details and transaction history
• Identity verification documents submitted during our Know Your Customer (KYC) process

Data We Collect Automatically

• Your IP address, browser type, and device information
• Session data, including pages visited, games played, and time spent on our platform
• Cookies and similar tracking technologies (see our Cookies section below)
• Deposit and withdrawal records, including amounts, methods, and timestamps
• Communication records, such as live chat transcripts and emails sent to our support team

How We Use Your Information

We at PirateSpins use the information we collect for a range of lawful purposes essential to operating our casino platform and fulfilling our obligations to you and regulatory authorities.

• To verify your identity and process your registration
• To manage your account and maintain your PirateSpins login credentials securely
• To process deposits and withdrawals in fiat currencies (EUR, USD, AUD, GBP and others) and cryptocurrencies (BTC, ETH, XRP and others)
• To credit bonuses, free spins, cashback rewards, loyalty points, and VIP Club benefits to your account
• To communicate important account updates, promotional offers, and responsible gaming notifications
• To detect and prevent fraud, money laundering, collusion, and other unlawful activity
• To conduct internal audits, especially for withdrawals of $5,000 or more, as required by our terms and conditions
• To comply with our obligations under Curaçao licensing regulations and applicable international law
• To improve our services, platform performance, and overall user experience

Cookies and Tracking Technologies

Our PirateSpins platform uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse how our website is used. Cookies are small text files stored on your device when you visit us.

Types of Cookies We Use

• Essential Cookies — required for our website to function correctly, including maintaining your session and secure login
• Analytical Cookies — help us understand how players interact with our platform so we can improve it
• Functional Cookies — remember your preferences such as language selection (English, Italiano, Français, Polski, Deutsch)
• Marketing Cookies — used to deliver relevant promotional content based on your interests

You may manage or disable cookies through your browser settings; however, disabling essential cookies may affect your ability to use certain features of our site, including the PirateSpins login process.

Sharing Your Data

We do not sell your personal data to third parties. However, we may share your information with trusted partners under specific circumstances in order to provide our services effectively.

• Payment providers — to process your deposits and withdrawals securely
• Identity verification services — to fulfil our KYC obligations
• Game software providers — who supply the games available on our platform
• Regulatory and law enforcement authorities — when required by law or to protect the integrity of our platform
• Internal group companies — within the Vertexion Systems corporate structure, for administrative and operational purposes

All third parties with whom we share data are contractually required to handle your information in accordance with applicable privacy laws and our internal data protection standards.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law and our licensing obligations. In general, we keep account records for a minimum of five years following account closure, in line with anti-money laundering regulations. Unused bonus winnings and associated records are voided and purged after 30 days of inactivity as outlined in our Bonus Terms and Conditions.

Your Rights

Depending on your jurisdiction, you may have the following rights in relation to the personal data we hold about you:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data, subject to our legal obligations
• The right to object to or restrict certain types of processing
• The right to data portability in a structured, machine-readable format
• The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at support@piratespinssupport.com from the email address registered on your account. We will respond to all valid requests within a reasonable timeframe.

Security of Your Data

We at PirateSpins implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include encryption of sensitive data, secure server environments, and access controls limiting who within our organisation can view your information. While we take every reasonable precaution, no method of internet transmission is completely secure, and we encourage you to keep your account credentials confidential.

Restricted Jurisdictions

Our PirateSpins Casino services are not available in all countries. We do not knowingly collect personal data from residents of restricted jurisdictions, including Afghanistan, China, Cuba, Iran, Russia, the USA, and others as detailed in our Terms and Conditions. We reserve the right to update the list of restricted jurisdictions at any time. If we become aware that data has been collected from a restricted jurisdiction, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will notify you via email or through a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of our platform following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out. Our customer care team is available 24/7 via live chat — the quickest way to get a response — or by email at support@piratespinssupport.com. We are here to help and committed to resolving any privacy-related concerns promptly and transparently.